Frequently Asked Questions

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COVID-19 Mobile Car Detailing Measures

Our Car Care Specialist’s take the following precautions & measures to fight against the spread of germs and viruses.

This includes:

• We are vaccinated.
• We wear a mask and gloves during the visit.
• We Disinfect equipment between each job.
• We stay home when we are not feeling well.
• We practice physical distancing when around our customers.

If you would like any additional measures taken please contact us directly at 970-225-5822


What If It's Raining?

Rain is typical in Colorado so we come prepared for any weather! Our mobile units are equipped with canopies to handle any weather. Because the canopy needs some space to set up, there will have to be at least 5 feet of clearance around the vehicle. If it’s raining hard and wind is above 20 miles per hour we may need to postpone our appointment.


What Is Your Service Area?

We cover Fort Collins, Loveland, Windsor, Timnath, Longmont, Johnstown and other neighboring Cities. Feel free to contact us if you’re unsure if we cover your area at 970-225-5822


Can You Detail At My Home, Office or Apartment?

Yes we can! All we need is acess to electricity and water. We carry extention cords for water and electricity as long as 100 feet so its easy for us to access power.


What If I Don't Have Access To Water or Electricity?

If you don’t have access to water or electricity, we’ve got you covered. Contact us at 970-225-5822  to schedule an appointment at our shop. There are many options for dropping off your car, you can either have a friend drop off your car with you so they could give you a ride home while you’re waiting for it to be cleaned, you can use Uber/Lyft. We have a washing location in Fort Collins Near Mulberry. There is no need to worry if you live someplace without access to both water and electricity. We are here to help!


What's Included In An Interior Detail?

• Full Wipe Down
• Double Vacuum Interior
• Clean all Windows
• Clean & Protect Plastic
• Upholstery clean, and extraction
• Leather Treatment
• Minor Pet Hair Removal
• Minor Carpet Stain Removal
• Detail Floor Mats
• Detail Trunk
• Air Freshener Treatment

Approximate time 2+ hours


What's Included In An Exterior Detail?

• Professional Hand Wash
• Clay Bar Vehicle
• Bug and Tar Removal
• Detail Rim Faces & Tires
• Dress and Shine Tires
• Dress All Exterior Plastic
• Clean Wheel Wells
• Minor Sap Removal
• Ceramic Spray Coating 3 Month Protection (wax)
• Touch Up Spot Polish

Approximate time 2+ hours


Is There A Rescheduling Fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ above for further information. Cancelations made within 48 hours of booking appointment will be charged $40 or you deposit total, whichever is higher, to make up for the lost time slot.


Cancellations And Refunds

If you cancel before 48 hours you will not have to pay the cancelation fee. If you cancel within 48 hours of your booking, you will be charged a $40 cancelation fee or you deposit total, whichever is higher, to make up for the lost income during the booked time slot.


Is Tipping Normal? If So How Much?

Yes tipping is normal in the industry. However there is no suggested amount or percentage, whatever feels good to you. Any amount is appreciated by your Car Care Specialist.


What If I’m Not Satisfied With My Detail?

We guarantee 100% satisfaction with our service. If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 24 hours of the original appointment.


Is Car Lab Lisenced, Bonded, And Insured?

Yes we are! Currently insured for up to $300k in general liability damage. Licensed in Colorado State.


Can I Trust Your Detailers? Are They Background Checked?

You sure can! With close to 200+ 5 star reviews and climbing and our detailers being federally and state wide background checked we vet the best, and get rid of the rest.


Are Your Prices Negoitable?

Simply put – No, our rates are calculated by the information you provide on our booking page. We provide some of the best value for the price in the industry.


What Forms of Payment Do You Accept?

We accept cash and all major credit & debit card holders.


What Are Your Hours Of Operation?

Our hours of operation are:Monday – Sunday: 7am-7pm

Have more questions? Contact Us